Complaint 2229571
2021 RAM PROMASTER • SERVICE BRAKES • incident May 15, 2026
- Complaint ID
- 2229571
- Make
- RAM
- Model
- PROMASTER
- Model Year
- 2021
- Component
- SERVICE BRAKES
- Incident Date
- May 15, 2026
- Date Received
- Jul 27, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
SERVICE BRAKES
Owner Narrative
Vehicle experienced severe, premature component failures posing direct safety hazards while operating a commercial work van: 1. Parking Brake Seizure (01/25/2025 @ 49,197 miles): The parking brake pivot assembly completely seized, causing the rear brake assembly to lock up and rendering the vehicle unsafe to operate on public roads. Replaced under Invoice #CHCS490962. 2. Catastrophic Transmission & Drivetrain Failure (05/15/2026 @ 66,082 miles): The transmission suffered recurring fluid leaks beginning at 49,197 miles (pan leak reseal) and 51,648 miles (complete front pump replacement). At 66,082 miles, the transmission suffered complete internal failure (burnt fluid, clutch metal material), resulting in total loss of reverse power and gear slipping while operating. Both front strut mounts failed on the same visit. Experiencing brake lockup and sudden total loss of transmission control under 66,000 miles on a commercial vehicle presents significant safety risks to vehicle operators and traffic.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.