Complaint 2228030

Complaint Summary

ENGINE

Owner Narrative

I am submitting this complaint regarding the engine timing chain failure in my 2015 GMC Terrain because I believe it presents a serious safety hazard. Before the failure, the vehicle began experiencing intermittent symptoms, including engine jerking, shaking, rough operation, abnormal engine noises, and an intermittent check engine light. While driving on the highway, the engine timing chain failed, causing the vehicle to suddenly lose power. I was traveling at highway speed and had to safely maneuver the vehicle out of traffic. The unexpected loss of power placed me and other motorists at risk of a collision because I could no longer safely maintain the flow of traffic. The vehicle was towed to an independent repair facility, where the engine was diagnosed with a timing chain failure. I was informed that the engine had sustained significant damage and required replacement. After purchasing and installing a replacement engine, that engine also began exhibiting timing chain-related symptoms immediately after installation, including abnormal rattling noises and unstable engine operation, resulting in additional repairs and the vehicle remaining unsafe to drive. I am concerned that timing chain failures in this model can occur without sufficient warning and can cause a sudden loss of engine power while the vehicle is being driven. A sudden engine failure at highway speeds creates a significant risk of a crash, injury, or death. I am requesting that this issue be investigated to determine whether it represents a safety-related defect affecting other 2015 GMC Terrain vehicles.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.