Complaint 2227313

Complaint Summary

STRUCTURE

Owner Narrative

The contact owns a 2017 Ford F-150. The contact stated that rainwater was leaking from the headliner and caused water damage to the front seats and carpet, and there was mold inside the headliner of the vehicle. The vehicle was taken to the dealer on several occasions, and the moon roof seals were replaced and the drainage tubes were installed, but the failure persisted. The vehicle was recently taken to a second dealer who diagnosed that the water was entering the vehicle from the rear of the ceiling. The cause of the failure was not yet determined. The contact stated that the mold aggravated a previous health condition. No medical treatment was required. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was 7,487.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.