Complaint 2217841

Complaint Summary

SERVICE BRAKES

Owner Narrative

Vehicle would not start. I put a new battery in, the vehicle still would not start, and the break pedal was stiff. Had someone jump the vehicle, i started it and drove to the dealership service department where I originally bought the vehicle. They said it may be the starter. but they hadn't looked at the vehicle. I told them I would drive to a different shop because it's cheaper. When I tried to put it in drive the vehicle would not move it was giving an error message on the dash. I had to leave the truck there. 2 days later they called me and told me the issue was caused by a recalled part and they fixed the issue. When I arrived they told me I would have to pay $215 diagnostic fee. I told them it's federally prohibited to charge for a recalled part. I had to argue with them to get my vehicle back. They told me next time I should tow the vehicle if I dont want to pay a diagnostic fee. I attached proof of the recall service and the $215 fee listed that they tried to charge me.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.