Complaint 2208930
2021 RAM PROMASTER • POWER TRAIN • incident Dec 9, 2025
- Complaint ID
- 2208930
- Make
- RAM
- Model
- PROMASTER
- Model Year
- 2021
- Component
- POWER TRAIN
- Incident Date
- Dec 9, 2025
- Date Received
- May 21, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
While driving, the vehicle experienced a sudden and complete loss of motive power without warning. The driver coasted off the road into a swale and required a tow to an authorized RAM dealer, December 9 2025 to CDJR of Tampa Bay, Tampa FL. The dealer initially indicated the failure was covered under Recall 44A, then changed their position and characterized it as a powertrain warranty repair. Following that repair the vehicle was returned immediately in January 2026 when it would not engage reverse. In May 2026 the vehicle experienced a CV joint failure at 20,411 miles â approximately 1,000 miles after the January repair. The RAM ProMaster 3500 is front wheel drive and CV joints connect directly to the transmission. The recurring failures following the repair present a serious safety concern. The December repair receipt is 10 pages and January is 5 the unit is currently at an authorized mopar shop. Please let us know if you require those receipts.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.