Complaint 2199092

Complaint Summary

VISIBILITY:WINDSHIELD

Owner Narrative

The contact owns a 2026 BMW X7. The contact stated that while driving at an undisclosed speed, there was an abnormal water shifting around inside the vehicle. The contact stated that the message “Service Immediately” was displayed. The vehicle was taken to the dealer; however, the contact was informed that the failure was an unknown failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that an inspector needed to inspect the vehicle. The contact was informed that the failure was a defect from manufacturing. Additionally, the contact received an unknown alert on the BMW App, which indicated that a recall was initiated for the improper installation of the front windshield. The contact stated that the alert indicated that the failure could cause mold and electrical failures. The contact stated that the dealer later informed the contact that the manufacturer denied the repair. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 2,400.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.