Complaint 2196128
2020 RAM 3500 • BACK OVER PREVENTION • incident Sep 30, 2025
- Complaint ID
- 2196128
- Make
- RAM
- Model
- 3500
- Model Year
- 2020
- Component
- BACK OVER PREVENTION
- Incident Date
- Sep 30, 2025
- Date Received
- Apr 13, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
BACK OVER PREVENTION
Owner Narrative
The contact owns a 2020 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while reversing, the rearview camera displayed an upside-down or distorted image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.