Complaint 2190166
2017 TOYOTA HIGHLANDER • POWER TRAIN • incident Mar 7, 2026
- Complaint ID
- 2190166
- Make
- TOYOTA
- Model
- HIGHLANDER
- Model Year
- 2017
- Component
- POWER TRAIN
- Incident Date
- Mar 7, 2026
- Date Received
- Mar 25, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
March 5th purchased a battery from Autozone Z net Fit Match that caused cascading electrical and life -safety risk while traveling from hewitt, TX to Washington DC for our families spring break trip including 4 minor children. Component: 12-Volt Battery / Electrical System / Power Steering / Service Brakes Summary: Vehicle suffered catastrophic failure of Power Steering and Braking systems while in motion due to the installation of an incompatible lead-acid battery recommended by AutoZoneâs 'Z-Net' catalog. Despite Toyota Technical Service Bulletin T-TT-0523-19 (Jan 2019) stating this VIN requires an Enhanced Flooded Battery (EFB/AGM) for its Stop-Start system, the retailerâs database continues to misidentify standard batteries as compatible. This mismatch causes a voltage drop that disables critical safety modules ('Limp Mode'). I have video evidence of the catalog error. This is a systemic misrepresentation affecting 2017+ Toyota Highlander safety compliance.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.