Complaint 2172977
BAL OTHER • VISIBILITY:WINDSHIELD • incident Aug 19, 2025
- Complaint ID
- 2172977
- Make
- BAL
- Model
- OTHER
- Component
- VISIBILITY:WINDSHIELD
- Incident Date
- Aug 19, 2025
- Date Received
- Feb 3, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
VISIBILITY:WINDSHIELD
Owner Narrative
Easirent Car Rental company is fixing cracks 6 inches and larger instead of performing a Windshield replacement and subsequent, recalibration (when applicable) on their fleet in Las Vegas, NV and likely in their other locations throughout Utah, Arizona and Florida. This poses a serious safety threat/hazard to the general public, unknowingly renting vehicles that have not been properly repaired and can result in various serious safety issues. Repairing cracks in the windshield instead of replacing it can cause airbag malfunction, visibility issues, passenger ejection, and decreased structural integrity in the event of a rollover, potentially causing serious injury and even death. The windshield is a critical component of passenger safety â particularly for airbag deployment and rollover protection â and these shortcuts made purely to save the company money, violate both industry best practices and public trust.This is a serious violation of ANSI/AGSC/AGRSS standards. I alerted the company's fleet manager of these dangers, but never heard back. This has been going on since August 2025.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.