Complaint 2171198
2021 RAM PROMASTER • UNKNOWN OR OTHER • incident Jan 29, 2026
- Complaint ID
- 2171198
- Make
- RAM
- Model
- PROMASTER
- Model Year
- 2021
- Component
- UNKNOWN OR OTHER
- Incident Date
- Jan 29, 2026
- Date Received
- Jan 29, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
UNKNOWN OR OTHER
Owner Narrative
Recall Remedy Failure NHTSA Recall Numbers: 25V-720 (67C) & 25V-552 (59C) I am reporting a failure by FCA US LLC to provide a timely remedy for Recall 25V-720. As of Jan 2026, the remedy remains "under development" since Oct 2025. Specific Safety Concerns for RV Owners: My vehicle is a 2022 Thor Tellaro motorhome. The admitted "Risk of Vehicle Fire" is critical because the vehicle contains propane and lithium/AGM battery systems. Despite the Part 573 report on the NHTSA server listing a "Do Not Drive. Park Outside" advisory, the manufacturer has failed to check these boxes on the consumer-facing summary and has broken links ("File Not Found") for the 67C technical documents on their owner portal. This lack of transparency and the 90+ day delay for a fire-risk remedy has rendered my vehicle unusable. I request that NHTSA investigate why these safety advisories are being obscured from consumers and force the manufacturer to provide a buy-back or immediate repair.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.