Complaint 2158428

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

Engine started screeching out of nowhere, sounded like something fell through, there was no warning of any kind, car was running seemingly fine prior to this, car was jolting and not going anymore and something also sounded as if it had popped, it started knocking and caught fire and was smoking, breaking down on the side of the road and has been in another state since this occurred just sitting at a hotel because we had to get a rental car. We did call Kia in Georgia to have this issue rectified as we had recently bought this vehicle and were unaware there was a recall on it, however we did some checking and the previous owner also let us know there is a recall for engine fire. I do have the papers for that. Kia advised us they would not be responsible, but Panama City fl Kia where we live were willing to look at that car prior to this incident and take care of the recall, the previous owner never went but now the car has caught fire whilst we were driving in it 7.5 hours away from our house out of town with our children in the car. We had to pull over off of the interstate because the car was on fire and get out on the side of the road and all of had to evacuate. I do believe that if we had been going any faster, we may have even became fatalities because the car locked up. It turned off actually as I was turning to to the exit and just coasted far enough to not be hit in the middle of the road. It was terrifying and we had to move fast and smoke was starting to come through, it started dropping oil everywhere just spilling out lv its almost like the entire underneath of the motor just dropped or something. I’m not quite sure but it was sudden and it has been absolutely miserable.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.