Complaint 2146703

Complaint Summary

ENGINE

Owner Narrative

GMC Terrain with 12,564 total miles had experienced an engine failure. Under normal driving conditions, the car was sluggish and would not accelerate properly when pulling out into traffic or when getting on the freeway/interstate causing fear for driver safety and causing traffic slowdowns or congestion with a significantly increased risk of crash. While driving to work, the vehicle service engine light turned on and displayed "reduced engine power". Upon investigation the dealership found codes P0011, P0014, P0016, P0017, and quoted "Cylinder 4 intake rocker had fallen off and laying on head, found excessive debris and metal material around rocker 4, Found cylinder 2 intake rocker to be worn sideways. Found heavy damage to intake camshaft. Removed oil filter - found excessive metal in oil filter". Secondary issue, infotainment screen would randomly flash bright white on the right half, causing a major driver distraction. Engine, turbo, and infotainment system were all replaced, and vehicle returned 11.06.2025

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.