Complaint 2139539

Complaint Summary

STEERING

Owner Narrative

The contact owned a 2020 Ford F-450. The contact stated that while driving at 60 MPH, the steering wheel failed to steer in the intended direction. No warning lights were illuminated. The contact stated that the vehicle had driven independently sideways and then into a deep ditch before coming to a stop. In addition, the contact stated that the vehicle was uncontrollable. The vehicle was towed to a local tow yard. The vehicle was condemned as a total loss by the insurance company. The contact was unconscious and transferred to the local hospital. The contact sustained six broken ribs, a punctured left lung and a hematoma in the left leg. In addition, the contact had to have emergency surgery to remove the hematoma. The contact was receiving continued medical treatment due to the injuries. The contact stated a Police report was filed. The contact later received a recall notification: NHTSA Campaign Number: 25V626000 (Steering) however the parts were not available. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.