Complaint 2110782
2023 GMC TERRAIN • LANE DEPARTURE: ASSIST • incident Jun 24, 2025
- Complaint ID
- 2110782
- Make
- GMC
- Model
- TERRAIN
- Model Year
- 2023
- Component
- LANE DEPARTURE: ASSIST
- Incident Date
- Jun 24, 2025
- Date Received
- Jul 16, 2025
- Data As Of
- Sep 1, 2026
Complaint Summary
LANE DEPARTURE: ASSIST
Owner Narrative
My son was making a left onto a freeway on ramp after traffic cleared and the steering wheel completely locked up resulting in him going over the curb and rolling completely over in a steep ditch. This occurred at a low speed (no more than 25mph), confirmed by the Life369 app. My son's description was that it felt like the wheels were against a wall and the wheel wouldn't turn even though he was using both hands in an attempt to turn. My son said there was no warning lights or any other indication that he noticed, other than the complete locking up of the steering. The resulting rollover into the ditch has totaled the vehicle so it was not inspected by any collision shop. I attempted to check the steering in the tow yard but the vehicle had no power.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.