Complaint 2096990

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

My vehicle is affected by NHTSA Recall Number 23V652000, I have taken my vehicle to Jim Ellis Kia of Kennesaw on several occasions, I believe 3 separate occasions to try and get this recall resolved. Each time I am told that the fix, a replacement fuse, is not being accepted by my vehicle. Each time they attempt to replace the fuse, the vehicle goes into anti-theft mode where the alarm goes off consistently. The dealership is unable to tell me why and states they can not complete the recall because of this. Initially, they tried to state the issue was that engine oil was seeping through into my engine harness and that I would need a new engine harness, sending me home with a quote for $3,000 to fix the issue. That same night I took my vehicle to an actual professional, who told me the dealership had no clue what they were talking about and that there was no oil in my engine harness. I returned to the dealership requesting that my vehicle only be looked at by the master technician, after the master tech reviewed the vehicle he agreed there was no oil in the engine harness and that that was a misdiagnosis. Absolutely absurd to think they can send a customer home with a $3k quote with no oversight before doing so. The master tech stated he could not figure out the incompatibility of my vehicle and the recall remedy, and stated I would have to pay $300 for them to do a full electrical review as a first step of troubleshooting. I can not believe that a massive corporation like Kia is sticking a customer with a MASSIVE fire hazard of a vehicle that is a result of their negligence and telling me that 'although we have a fix, for some reason the fix doesn't work for your car and you're going to have to pay us to figure out why.' This is absolutely unacceptable, I am a college student and while driving my only form of transportation, I constantly have to hope that I am not a victim of fatality at the hands of Kia.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.