Complaint 2091808
2013 CHRYSLER 200 • AIR BAGS • incident May 10, 2025
Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint Summary
AIR BAGS
Owner Narrative
Active Headrest system deployed without collision on the passenger side. Could have impacted passenger and caused serious head injury. Vehicle was taken to dealer and directed me to Chryslers customer hotline. They were reluctant to do anything and were trying to put the blame on me. They said they would call back in the next 2-3 business days to examine the vehicle after much back and forth. There were no warning signs that the headrest would deploy and no prior notice from the manufacture.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.