Complaint 2048903

Complaint Summary

STRUCTURE

Owner Narrative

The contact owns a 2017 Jayco Alante RV. The contact stated while driving at an undisclosed speed, the RV was shaking abnormally. The contact stopped and parked the RV and performed an inspection. The contact became aware that the four passenger’s side braces used to connect the body to the subframe of the RV were fractured. In addition, the contact stated that due to the failure, the RV was leaning to the passenger’s side. The contact stated that the dealers had refused to diagnose or repair the RV because of the fiberglass part. The RV had not been diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 38,000. The VIN was not available.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.