Complaint 2040827

Complaint Summary

SERVICE BRAKES

Owner Narrative

The problem is in the anti-lock braking system. When the vehicle slows to under 15 mph. and you apply the brakes the brake pedal" kick back" occurs with loss of braking . Making the vehicle a hazard to drive. Now with repeated depression of the brake pedal the vehicle does stop. But, if you are approaching a stopped car or some other stationary object a collision could occur. Thankfully this has not happened to me or my wife, as we are aware of this condition and prepare for it while stopping the car. The reason why this happens is because GM no longer produces the part that would alleviate this condition. The part is known as a Brake Pressure Warning Switch, part # 88983914. It is part of the ABS system. I have spent countless hours on the internet trying to obtain this part, but to no avail. When you look up the part web sights will show you a picture of the part, but when you click on it you always get the same message, "part not available." I believe that this is a safety issue that GM could alleviate by producing it again. Last week I had my Escalade in for an oil change at Anschuetz Chevrolet, (where I bought this vehicle), while there I spoke with the service manager who told me "this is not an isolated problem." We can't get some parts for vehicles that are only 10 years old. This is terrible that a corporation manufactures a product then does not continue to make replacement parts for that product making it obsolete. Or in my case causing an issue with SAFETY! Please, would you look into this growing problem to help make my vehicle whole and safe. In essence what GM is doing is telling all of us: "Well if you can't get the part you want to fix your car simply buy a new one. I await your answer, please help.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.