Complaint 2038477

Complaint Summary

ENGINE

Owner Narrative

In June of 2024 heavy smoke began to come from my BMW X1's engine as I drove and parked at traffic lights. On July 26, 2024 I took my vehicle to BMW of Montgomery, Alabama where they performed a diagnostic test and concluded that the vehicle had an "oil leak". On July 31, 2024 my vehicle was repaired (the oil pan and valve cover gasket) by Nalley BMW of Decatur, Georgia. On October 19, 2024 my vehicle received an oil change at Nalley BMW of Decatur, Georgia. On [XXX] my vehicle's engine began to smoke again. On October 29, 2024 I called Nalley BMW of Decatur and they scheduled for my vehicle to come in for a Diagnostic Scan and they stated the following repairs (replacements) needed to be done: Cylinder Head Assembly-plastic valve cover is cracked and leaking. Replace Oil filter Housing and cooler Gasket (showing signs of leak) after repair clean oil from engine. I was told by Eric Noj my Service Advisor at Nalley BMW of Decatur, Georgia that the oil was leaking onto the exhaust and the vehicle could catch a fire while driving. I was also told due to the manufacturer BMW making the majority of its engine parts out of plastic to be more eco friendly it's more susceptible to leaks even after having repaired the leak in August 2024.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.