Complaint 2024775

Complaint Summary

ENGINE

Owner Narrative

The contact owns a 2015 GMC Terrain. The contact stated while the vehicle was parked, the contact turned off the vehicle and removed the key and the vehicle was shaking and shuddering until the vehicle independently turned off. The contact stated that there was an oil leak and oil was being added every four days. The contact stated that coolant was also frequently added. The contact stated that the vehicle was taking to an independent mechanic where the contact was informed that the engine needed to be replaced; however, the vehicle was not repaired. The contact stated while driving 45 MPH, the engine power reduced message was displayed, and the vehicle decelerated to 20 MPH. The vehicle was towed to the residence and the vehicle was not diagnosed or repaired by independent mechanic or the dealer. The manufacturer was not notified of the failure. The failure mileage was 100,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.