Complaint 2024487

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

After taking my 2012 Kia Forte EX to the dealership for the fire risk recall (recall number 23V652), the dealership replaced fuses as part of the recall. Despite this, major safety issues persisted: 1. Brake fluid leak – The leak was not resolved after the recall repair, and my brake pedal continues to go all the way to the floor, creating a critical safety hazard. 2. Brake warning light – The brake warning light remains on, indicating ongoing brake system issues. 3. Traction control warning light – A squiggly line symbol appeared, suggesting further malfunctions related to the vehicle’s stability control system. 4. Burning smell – Despite the dealership’s claim that the recall repair was completed, I still detect a burning smell from the vehicle, raising serious concerns about unresolved fire risks. When I contacted Kia Customer Care at +1-800-333-4542, I was informed that the brake issues and fluid leak were “unrelated to the recall,” and I was told that I would have to pay out-of-pocket for towing, diagnostics, and repairs—exactly as the dealership had also insisted. This response has left me in a vulnerable position, both financially and in terms of vehicle safety, as I am unable to cover these unexpected costs on my own. Additionally, I was forced to drive my car home with the brake pedal going to the floor, endangering my life and the safety of others on the road. The dealership delayed addressing these serious issues, rushed the repair, and failed to fully assess the depth of the recall symptoms. Their negligence, coupled with Kia’s refusal to take responsibility, has exacerbated the situation. Given the financial strain and the unsafe condition of my vehicle, I urgently request a loaner car until all issues related to the recall are thoroughly addressed, whether Kia wants to take responsibility for these problems or not. The vehicle is simply not safe to drive in its current state, and I should not be expected to bear the financial burden of fixing what appe

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.