Complaint 2016631

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

This isn't an incident. I just want to report that Ford Motors will not replace the Hydraulic Control unit that is under recall for my 2008 Ford Fusion. They will only replace cars that are 15 or less years old. My car has 117,000 miles on it. Far less than the yearly average of 14,000 miles. If this truly a safety issue, then I feel that my car should be serviced under the recall. I chatted with the Ford Customer service rep and he informed me that it was safe to drive, But he did tell me to take it to a Ford dealer (of course) and that I would be financially responsible for the repair. So I own a vehicle that is under a recall, but since it's 1 year past the 15 year ownership date, Ford will not repair it under the recall. Thus any Ford owner that owns a vehicle that is older than mine is also out of luck Thank you for taking the time to read this and maybe encourage Ford to do the right thing. My car should not be any less safe than a 2010 car

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.