Complaint 1673591

Complaint Summary

STRUCTURE:BODY

Owner Narrative

THE DOOR LOCKS STOP WORKING PERIODICALLY WHERE ONLY THE DRIVERS DOOR WILL UNLOCK WITH THE KEY. AT THAT TIME, THE REAR AND PASSENGER DOORS WILL NOT UNLOCK WITH THE REMOTE OR THE BUTTON IN THE CENTER CONSOLE OR BY PULLING ON THE DOOR RELEASE INSIDE THE DOORS. THE BMW USUALLY UNLOCKS THE DOOR WITH THE FIRST PULL AND THEN OPENS WITH THE SECOND, BUT WHEN THIS IS HAPPENING, THE DOOR RELEASE (DOOR HANDLE) ON THE INSIDE DOES NOTHING. THIS RESULTS IN ONLY THE DRIVERS DOOR OPENING AND I HAVE TO REACH BACK OVER THE SEATS TO UNBUCKLE MY KIDS AND THEN PULL THEM OUT OVER THE BACK OF THE DRIVERS SEAT. SO LONG AS WE START OUTSIDE THE CAR, IT JUST MAKES THE BACK SEATS UNUSABLE. BUT IF I LOCK THE DOORS WHILE THE KIDS ARE IN THE CAR WHILE DRIVING AND THIS HAPPENS, WE GET INTO THE SCARY/FREAKY SITUATION. I VERIFIED THE CHILD SAFETY LOCKS AREN'T ENGAGED FOR THE DOORS THAT DISABLE THE INTERIOR DOOR HANDLES/RELEASES. I DON'T KNOW WHAT CAUSES THIS TO HAPPEN, IT JUST HAPPENS PERIODICALLY AND THEN GOES AWAY WITH NOTHING I CAN SEE AS A CAUSE. I HAVE VIDEO OF THIS HAPPENING, BUT THE FILE FORMATS LISTED DO NOT INCLUDE VIDEOS.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.