Complaint 1653210

Complaint Summary

SERVICE BRAKES

Owner Narrative

SUBARU USA AND THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION HAVE ISSUED A RECALL ON SPECIFIC SUBARU'S THAT IDENTIFIES THE BRAKE SYSTEM WILL FAIL WITHOUT NOTICE. THE BRAKE LINES ON MY VEHICLE THAT FALL UNDER THE RECALL HAVE FAILED AND I DID ENCOUNTER A "NO BRAKE" SITUATION. AFTER BRINGING THE VEHICLE IN FOR REPAIR OF THE RECALL, THE DEALERSHIP CONTACTED ME BACK AND CLAIMED IT WAS NOT THE BRAKE LINES THAT CAUSED THE ISSUE. I CONFIRMED AND TESTED MY CLAIM PRIOR TO BRINGING IN THE VEHICLE THAT THE ISSUE WAS 100% DUE TO THE REAR BRAKE LINE LEAKING. DOYLE FALSIFIED THE ISSUE DURING THEIR EXPLANATION INDICATING IT WAS THE FRONT CALIPER THAT WAS LEAKING, WHICH WAS NOT PART OF THE RECALL. I HAVE MULTIPLE PICTURES THAT SHOW BRAKE FLUID LEAKING FROM THE HIGHLY CORRODED REAR BRAKE LINES. I HAD INDICATED EXACTLY WHERE THE LEAK WAS COMING FROM IN PRINTED DOCUMENTATION PROVIDED TO THE DOYLE SUBARU SERVICE MANAGER. SUBARU STATED THE LEAK WAS NOT COVERED UNDER THE RECALL.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.