Complaint 1622645

Complaint Summary

ENGINE

Owner Narrative

ON JULY 17 2019 WE BOUGHT THE 2013 SUBARU BRZ FROM A BMW DEALERSHIP. AT THE TIME OF SALE WE WERE ADVISED THAT THE VEHICLE HAD AN OPEN RECALL, THEREFORE WE HAD ASKED THAT THE RECALL BE SERVICED PRIOR TO TAKING POSSESSION OF THE VEHICLE. THE SERVICE WAS COMPLETED AT ANOTHER DEALERSHIP ON JULY 26, 2019. LESS THAN 4 MONTHS LATER ON NOVEMBER 17, 2019, SHORTLY AFTER DRIVING ON THE FREEWAY THE CHECK ENGINE LIGHT ILLUMINATED AND THERE WAS A CLICKING TYPE NOISE COMING FROM THE ENGINE, THE VEHICLE SEIZED AND WOULD NO LONGER MOVE. THE VEHICLE WAS TOWED TO A SUBARU DEALERSHIP WHO ADVISED THE CODE WAS READING 'INTERNAL ENGINE FAILURE'. WHEN CONFRONTED WITH THE COMPLAINTS ABOUT THE RECALL, IT WAS DISMISSED SAYING THAT THE RECALL HAD TO DO WITH THE TOP PART OF THE ENGINE AND THIS APPEARS TO BE COMING FROM THE BOTTOM. THEY ARE CURRENTLY WORKING TO TAKE APART THE ENGINE TO DETERMINE THE CAUSE TO HAVE IT COVERED UNDER THE LIMITED POWERTRAIN WARRANTY. BASED ON ALL COMPLAINTS IT APPEARS THIS ISSUE IS DIRECTLY RELATED TO THE SERVICE PROVIDED ON THE RECALL.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.