Complaint 1601971

Complaint Summary

ENGINE

Owner Narrative

TL* THE CONTACT OWNS A 2013 SUBARU BRZ. THE CONTACT BOUGHT THE VEHICLE USED FROM AN INDEPENDENT MECHANIC. PRIOR TO THE CONTACT TAKING POSSESSION OF THE VEHICLE, IT WAS SERVICED AT WILSONVILLE SUBARU, 9200 SW BAILEY ST, WILSONVILLE, OR 97070, 503-946-9203) PER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). UPON TAKING POSSESSION OF THE VEHICLE, THE CONTACT HEARD A LOUD TICKING NOISE COMING FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED; HOWEVER, AN UNKNOWN WARNING INDICATOR LATER ILLUMINATED AS THE CONTACT CONTINUED DRIVING. THE CONTACT CALLED THE DEALER AND THEY DID NOT ASSIST. THE VEHICLE WAS THEN TAKEN TO BUD CLARY SUBARU (961 COMMERCE AVE, LONGVIEW, WA 98632, 360-575-6868) FOR DIAGNOSTIC TESTING. THE CONTACT WAS INFORMED THAT IF THE FAILURE WAS LINKED TO THE RECALL, THE DEALER WOULD SERVICE THE VEHICLE FREE OF CHARGE. IF THE FAILURE WAS NOT LINKED TO THE RECALL, THE CONTACT WOULD HAVE TO PAY FOR THE DIAGNOSTIC TEST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 42,743.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.