Complaint 1541021

Complaint Summary

SERVICE BRAKES

Owner Narrative

THIS VEHICLE IS USED AS AN AMBULANCE. ON TWO SEPARATE OCCASIONS THE VEHICLE WAS INVOLVED IN TWO MAJOR ACCIDENTS, ONCE GOING FORWARD FROM A STATIONARY POSITION THROUGH OUR BUILDING GARAGE DOOR AND THE OTHER WHILE IN REVERSE TRYING TO SLOW DOWN BACKING UP AND GOING THROUGH AN INTERIOR BUILDING WALL. THE GAS AND BRAKE PEDAL ARE LOCATED TOO CLOSE TOGETHER. WHEN THE DRIVER WENT TO APPLY THE BRAKES HIS FOOT PRESSES DOWN ON THE THROTTLE PEDAL AT THE SAME TIME, CAUSES THE VEHICLE TO TAKE OFF. THE MORE BRAKE YOU PUSH THE MORE THROTTLE IS PRESSED. WE ALSO ON TWO OTHER OCCASIONS WHEN THE VEHICLE WAS OUTSIDE HAVE HAD THE DRIVERS WHILE DEPRESSING THE BRAKE IN A STATIONARY POSITION SHIFTING FROM PARK TO DRIVE ALSO PRESS THE GAS CAUSING THE VEHICLE TO GO TO A VERY HIGH RPM AS THEY SHIFTED INTO DRIVE CAUSING THE VEHICLE TO LAUNCH FORWARD. EACH INCIDENT THAT OCCURRED INVOLVED DIFFERENT DRIVERS. I PERSONALLY AM RESPONSIBLE FOR ALL VEHICLE MAINTENANCE FOR THE ASSOCIATION, I MEASURED THE CLEARANCE BETWEEN THESE PEDALS AS COMPARED TO OUR OTHER AMBULANCE. THE PEDALS ON THE VEHICLE IN QUESTION IS ALMOST 3/4 OF AN INCH CLOSER THAN OUR F450. THE VEHICLE WAS BROUGHT TO THE DEALER AFTER THE FIRST ACCIDENT AND CHECKED AND NO ISSUE WAS FOUND. ACCIDENTS OCCURRED 1/18/2018 AND 2/7/2019 *DT*JB *BF*JB

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.