Complaint 1520060

Complaint Summary

ENGINE

Owner Narrative

AFTER ABOUT TWO MONTHS OF HAVING MY VEHICLE TO REPAIR RECALLS, MY SERVICE ADVISOR INFORMS ME THAT THE RECALLS WILL NOT BE COMPLETED DUE TO THE ABSENCE OF A SPECIFIC CODE. I WAS INFORMED OF THE RECALLS AND THE RISKS THEY CREATE WITHOUT REPAIR; HOWEVER, NISSAN IS STILL REFUSING TO DO THEM. THIS SPECIFIC RECALL CAN CAUSE THE ENGINE TO STOP RUNNING WITHOUT WARNING DURING OPERATION WHICH WOULD RESULT IN A CRASH. I HAVE BEEN COMPLIANT AND PATIENT WITH NISSAN, AND I FEEL TAKEN ADVANTAGE OF. THE SERVICE MANAGER AND MY SERVICE ADVISOR HAVE BOTH SEEN THE PROBLEMS FIRST-HAND WHILE DRIVING MY CAR THEMSELVES. AFTER SPEAKING WITH CORPORATE NISSAN, NISSAN STILL WANTS ME TO TAKE MY VEHICLE BACK TO DRIVE UNTIL THE CODE APPEARS. HAVING COMMON SENSE, AND A TODDLER, I DO NOT THINK THIS IS A SMART OR SAFE DECISION. I WOULD LIKE THE RECALLS COMPLETED AS I WAS ORIGINALLY PROMISED.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.