Complaint 1465996

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

FAULTY TAIL LIGHTS- THE RIGHT TAIL BULB ASSEMBLY ON THE CAR GOT SO HOT IT MELTED ALONG WITH THE PLUG. I CALLED THE BMW HOT LINE 800-525-7417, THEY INFORMED ME THAT THE CAR HAD 2 RECALLS FOR AIRBAGS, ALSO TOLD ME THAT THE CAR HAD A FAULTY TAIL LITE REPAIR IN 2002. I TRAILERED THE CAR ON 4/11/18 TO SEWELL GRAPEVINE BMW, WHERE SCOTT LORD IN THE SERVICE DEPT TOOK IT IN. I ASK FOR THEM TO FIND OUT ALSO ABOUT THE TAIL LIGHT ASSEMBLY MELTING & I LEFT THE PART WITH THE CAR. ON 4/11/18 I RENTED THE SAME TRAILER & WENT TO PICKUP THE CAR, (I LIVE 40 MLS FROM THERE). UPON TALKING WITH MR. LORD, THE 2 RECALLS WHERE PERFORMED & HE SAID THE TECHNICIAN LEFT BROCHURES IN THE CAR ON HOW THE MELTED TAIL LIGHT IS REPAIRED & THAT THE CAR IS TOO OLD FOR THEM TO DO IT. FIRST OFF, THANKS TO NHTSA WEB SITE, I LEARNED THAT THERE WHERE 210,000 OF THESE CARS RECALLED FOR THE SAME PROBLEM, BEGINNING WITH THE YEAR OF THIS CAR. 2ND, I 'VE NEVER KNOWN A RECALL TO EXPIRE UNTIL FIXED. I CALLED BMW RECALL BACK 5/2/18 & SHE SAID NO RECALLS ARE SHOWING NOW & THAT I'D HAVE TO CONTACT NHTSA, SO HERE I AM, DO THEY FIX IT, OR SHOULD I CONTACT A LAWYER? THANK YOU NHTSA! I'M GLAD THERE WAS NOT A CAN OF GAS IN THE TRUNK

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.