Complaint 1365618

Complaint Summary

AIR BAGS

Owner Narrative

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT INQUIRED ABOUT RECALL PART AVAILABILITY AND A LOANER VEHICLE BECAUSE HE FELT UNSAFE DRIVING THE VEHICLE. THE CONTACT WAS INFORMED THAT NHTSA DID NOT REQUIRE MANUFACTURERS TO REIMBURSE OWNERS FOR COLLATERAL COSTS ASSOCIATED WITH A SAFETY RECALL, NOR IS THE FEDERAL GOVERNMENT AUTHORIZED TO REIMBURSE VEHICLE OWNERS FOR ANY COSTS ASSOCIATED WITH SAFETY RECALLS. THE CONTACT WAS INFORMED THAT A SECOND NOTIFICATION WOULD BE SENT TO OWNERS IN LATE MARCH OF 2017. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.