Complaint 1200023

Complaint Summary

AIR BAGS

Owner Narrative

I TOOK MY VEHICLE TO HENDERSON BMW IN NEVADA REGARDING THE TAKATA AIRBAG RECALL. THEY PUT AN AIRBAG IN MY VEHICLE THAT IS NOT COMPATIBLE WITH MY SENSORS. KNOWINGLY AND DECEITFULLY, THEY PLACED THIS AIRBAG IN MY VEHICLE. THEN, THE AIRBAG LIGHT CAME ON AND WHEN I CALLED, THEY SAID IF ITS A SENSOR PROBLEM, WE ARE NOT LIABLE BUT IF THERE IS SOMETHING WRONG WITH THE AIRBAG WE INSTALLED, THEN WE WILL REPLACE. THERE WAS NO AIRBAG LIGHT ON WHEN I TOOK MY VEHICLE IN FOR THE RECALL. I TOOK MY CAR BACK TO HENDERSON BMW IN NEVADA SO THAT THEY COULD CORRECT THE PROBLEM AND THE LIGHT ISSUE. THEY CHARGED ME $170 (I DISPUTED THIS CHARGE) TO TELL ME IT IS A SENSOR PROBLEM, WHICH THEY KNEW BEFORE THEY EVEN INSTALLED THIS AIRBAG. THEY NOW WANT ME TO PAY 1200 TO CORRECT THIS SENSOR PROBLEM THAT THEY CREATED IN MY VEHICLE, KNOWINGLY. THEY WILL NOT TAKE RESPONSIBILITY FOR THE DAMAGE THEY KNOWINGLY CAUSED MY VEHICLE. FURTHER, BEFORE THIS RECALL, AT LEAST I HAD A DECENT CHANCE IN AN ACCIDENT. NOW, THEY R RISKING MY LIFE AND THE LIVES OF MY PASSENGERS BECAUSE WITH THE AIRBAG LIGHT ON IN THE VEHICLE, THE AIRBAGS WILL NOT DEPLOY IN THE EVENT OF A COLLISION. SO, ALL THE TIME I SPENT :(20 HOURS); THE MILES I SPENT (600 MILES) THE MONEY I SPENT ON GAS (80); FURTHER, I AM DISABLED AND HAD TO HAVE SOMEONE TAKE ME TO HENDERSON, TWICE AND NOW THEY HAVE CHOSEN THEIR SIDE, AGAINST THE CONSUMERS WHO PURCHASE THEIR PRODUCTS AND I HAVE A PROBLEM THAT THEY ARE RESPONSIBLE FOR; HOWEVER, THEY WILL NOT STEP UP TO THE PLATE.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.