Complaint 1101748

Complaint Summary

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM

Owner Narrative

HISTORY OF FAILED ATTEMPTS OF DEALER [ WHITTEN BROTHERS,RICHMOND,VA ] TO DIAGNOSIS THIS PROBLEM AND CORRECT IT. PROBLEM IS A HARSH NOISE COMING FROM THE FRONT[UNDER ]THE CAR WHEN A ROAD POT HOLE OR IMPERFECTION [SUBSTANTIAL ] IS RUN OVER. THE NOISE IS PRONOUNCED , INDICATING SOME TYPE OF DEFECT MUST BE PRESENT.. THE LAST TIME I WAS THERE AT WHITTEN BROS THE RECALL WHICH WOULD HAVE CORRECTED THIS WAS NOT ISSUED YET... RECALL ANNOUNCED BELOW ..I WAS NEVER NOTIFIED ,,I AM THE ORIGINAL OWNER AND SHOULD HAVE BEEN NOTIFIED WITH A RECALL LETTER. RECALLED ANNOUNCED 12/27/2010 NHTSA REFERENCE # 10E059000 NUMBER AFFECTED : 22,689 SUSPENSION : FRONT : CONTROL ARM : LOWER ARM FEDERAL-MOGUL : RECALLED REPLACEMENT CONTROL ARM ASSEMBLIES PARTS #. K7425 , 10945 , FA4510X...AND K7427 , 10946 , FA4611X NOTE : THESE PARTS CAN FAIL CAUSING THE BALL STUD TO WEAR THRU THE CONTROL ARM HOUSING RESULTING IN NOISE AND OR SEPARATION OF THE BALL STUD FROM THE CONTROL ARM HOUSING.. RESULTING IN THE DRIVER LOOSING STEERING CONTROL..CAR CAN CRASH .AT ANY SPEED. FEDERAL-MOGUL WAS TO NOTIFY ME AND REPLACE AFFECTED PARTS FREE OF CHARGE. SAFETY RECALL BEGAN 1/ 28 / 2011 CALL FEDERAL-MOGUL TO VERIFY THIS SITUATION IMMEDIATELY..1-877-489-6659 SAFETY REQUIRES THIS SITUATION IS RECTIFIED AS SOON AS POSSIBLE.. THANK YOU IN ADVANCE FOR YOUR ASSISTANCE IN THIS MATTER [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.