Complaint 772501

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

WE OWN A 2002 PORSCHE BOXSTER WITH APPROXIMATELY 66,000 MILES. WE PURCHASED THE VEHICLE, USED, IN LATE 2003. ON THREE SEPARATE OCCASIONS WE HAVE EXPERIENCED TOTAL LOSS OF USE OF THE VEHICLE DUE TO WATER LEAKING INTO THE INTERIOR COMPARTMENT AND FLOODING THE CONTROL UNIT, RENDERING THE CAR TOTALLY INOPERABLE. THE INCIDENTS HAVE TAKEN PLACE IN OCTOBER, 2004 AT 33,000 MILES, APRIL, 2008 AT 61,000 MILES, AND CURRENTLY IN FEBRUARY, 2010. THE REPAIR HAS INITIALED REPLACING THE CONTROL UNIT AND HAVING TO PULL OUT THE CARPET SO AS TO INHIBIT MOLD GROWTH. THE FIRST INCIDENT WAS REPAIRED UNDER THE VEHICLE'S WARRANTY, THE SECOND TIME WAS REPAIRED AT OUR EXPENSE OF APPROX. $1,600. THE ESTIMATE FOR THIS CURRENT REPAIR IS $1,500. WE BELIEVE THIS POSES A SEVERE SAFETY RISK BECAUSE THE FIRST INCIDENT TOOK PLACE WHILE THE CAR WAS IN USE. WE WERE DRIVING UP A HILL. SUDDENLY THE VEHICLE BECAME INOPERABLE AND WE HAD TO MANEUVER THE CAR USING THE HANDBRAKE, TO REVERSE DOWN THE HILL. THE CAR HAD TO BE TOWED TO THE DEALER. WE HAVE INVESTIGATED THE PROBLEM ON THE INTERNET AND FOUND THAT THIS IS A COMMON PROBLEM WITH CERTAIN PORSCHE'S VEHICLES. THERE IS A DEFECT IN THE VEHICLE AND/OR THE RESTRICTIVE FILTERS THAT CAUSE THEM TO BECOME CLOGGED WITH DEBRIS AND CAUSE THE WATER LEAKAGE. IN ADDITION TO THIS PROBLEM RECURRING DOMESTICALLY, WE NOTE THAT THE NHTSA, WAS INFORMED VIA FRCL-09F028-2453 DATED APRIL 5, 2009 OF A SIMILAR PROBLEM IN NON-U.S. MARKETS. WE WOULD APPRECIATE YOUR INVESTIGATING THIS DEFECT. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.