Complaint 2239349
2026 RAM 3500 • SERVICE BRAKES • incident Jul 1, 2026
- Complaint ID
- 2239349
- Make
- RAM
- Model
- 3500
- Model Year
- 2026
- Component
- SERVICE BRAKES
- Incident Date
- Jul 1, 2026
- Date Received
- Aug 25, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
SERVICE BRAKES
Owner Narrative
On multiple occasions the U-Connect system in the listed 2026 RAM 3500 has gone completely black and was inoperable until a reset was performed. The trailer brake gain control and exhaust brake are accessed and controlled via the touch screen U-Connect system. This failure poses a significant safety issue when the screen goes black and the controls cannot be accessed when pulling a trailer. This can lead to failure to slow/stop the vehicle while in motion, tire failure on the trailer etc. The only method to regain access to the brake controls is to perform a reset of the U-Connect system which can take 2-3 minutes to complete. Stelantis is and has been aware of this issue for some time and has no resolution at this time.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.