Complaint 2235173
2022 RAM 2500 • UNKNOWN OR OTHER • incident Dec 24, 2024
- Complaint ID
- 2235173
- Make
- RAM
- Model
- 2500
- Model Year
- 2022
- Component
- UNKNOWN OR OTHER
- Incident Date
- Dec 24, 2024
- Date Received
- Aug 13, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
UNKNOWN OR OTHER
Owner Narrative
My vehicle was brought to my dealership for service on December 13, 2024, and again on January 13, 2026, due to a recurring Uconnect software/application failure. The system repeatedly displayed the message: âUconnect Box requires service. Please visit an authorized dealer.â Over time this message continuously reappears while driving even after acknowledging the message earlier. This message would overlay critical driving information such as navigation, engine status, and trailer towing data. This message forces the driver to divert my attention from the road to locate and press âOKâ on the screen, creating an ongoing and unacceptable safety hazard. I believe this distraction qualifies as a valid safety issue, under the NATSA guidelines for
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.