Complaint 2229207

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

I'm not sure If I need to report BMW for declining to repair a recall known as 24V-608. I went to my local BMW dealership Valley Auto World BMW In Fayetteville, NC. The first time we went they said they put a cover over the wiring connector for oil or water dripping from the PCV hose. When we went their were no engine codes and a week after they perform the inspection I got engine codes regarding the water pump codes are U0079 - U019F. I got this when It was at night. The following morning I went out and unplugged the connector and corrosion was on the connector. I proceed to clean the connector pins with isopropyl alcohol and a tooth brush. I also added Dielectric grease to the inside of the water pump connector before I found out that there was corrosion on the connector pins. The codes did not go away. The following morning the pump stopped working so I removed It and corrosion was on the pins for the water pump. I took It to the dealership and the said neither corporate or the dealership would not repair the vehicle because they said they got photos before they put the connector protector on and I said I got photos after they put It on. They are trying to pull you removed It so It was your fault. Like I have the right to repair my own vehicle and you still want to make It seem like I'm the one who put the corrosion there just to get a free pump. I stood In the rain trying to repair the vehicle on the lot but they said we had to get off the property and called the cops. The cops let us continue adding a replacement pump to the car and after I got It on there the engine lights went out.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.