Complaint 2226765

Complaint Summary

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

Owner Narrative

"I am filing a formal safety complaint regarding a recurring, dangerous safety violation in my 2022 Ram truck. The entire Uconnect infotainment screen completely blacks out, freezes, and enters an unexpected reboot cycle while the vehicle is in operation. This total system failure causes an intermittent, complete loss of the rearview backup camera, creating an immediate crash hazard and placing the vehicle in direct non-compliance with Federal Motor Vehicle Safety Standard 111 (FMVSS 111). Furthermore, when the system crashes, it completely disables all cabin environment controls—preventing the use of the windshield defroster—and creates a severe, unpredictable distraction while driving in traffic until the system finishes recycling."

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.