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Complaint 2217267

2020 RAM PROMASTER • BACK OVER PREVENTION: SENSING SYSTEM: CAMERA • incident Dec 5, 2025

Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint ID
2217267
Make
RAM
Model
PROMASTER
Model Year
2020
Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Incident Date
Dec 5, 2025
Date Received
Jun 17, 2026
Data As Of
Sep 1, 2026

Complaint Summary

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Owner Narrative

The rear backup camera is intermediate and does NOT provide a visible image 90% of the time. When the vehicle is in reverse the display reports a message, "Camera System Unavailable". The van doesn't have rear or side windows and makes it nearly impossible to safely backup the vehicle.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.

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