Complaint 2217100

Complaint Summary

ENGINE AND ENGINE COOLING

Owner Narrative

The contact owns a 2022 Ram 1500. The contact stated that while driving at an undisclosed speed, there was an abnormal odor inside the vehicle. No warning lights were illuminated. The contact stated that the odor was like antifreeze. The contact attempted to locate and stop the leak using online fixes, but the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with heater core failure. The contact was informed that the heater core needed to be replaced. The vehicle was repaired. The contact stated that after researching, the contact became aware that the failure was a known failure with similar vehicles. The manufacturer was not made aware of the failure. The failure mileage was approximately 107,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.