Complaint 2206317
2020 RAM PROMASTER • VISIBILITY/WIPER • incident May 13, 2026
- Complaint ID
- 2206317
- Make
- RAM
- Model
- PROMASTER
- Model Year
- 2020
- Component
- VISIBILITY/WIPER
- Incident Date
- May 13, 2026
- Date Received
- May 13, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
VISIBILITY/WIPER
Owner Narrative
The rear backup camera has been intermittently failing for over one year on this 2020 RAM ProMaster 2500. The failure has now become more frequent and extended. When the fault occurs, the infotainment screen displays a permanent "Camera System Unavailable" message that blocks access to all other functions including radio, phone, and navigation. The failure occurs in all gear positions and persists after engine restart. The only temporary resolution has been extended power-off periods. The dealer confirmed this vehicle is covered under Manufacturer Recall 59C / NHTSA Recall 25V-552 but stated no remedy parts are available. No written service record was created for this report. No interim remedy or timeline was provided. The recall was issued August 2025 and as of May 2026 remains unresolved. This constitutes a direct safety hazard during reversing maneuvers, consistent with NHTSA's own safety risk description for this recall.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.