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Complaint 2202279

2020 DODGE DURANGO • SEATS • incident Apr 28, 2026

Crash
No
Fire
No
Injuries
1
Deaths
0
Complaint ID
2202279
Make
DODGE
Model
DURANGO
Model Year
2020
Component
SEATS
Incident Date
Apr 28, 2026
Date Received
Apr 30, 2026
Data As Of
Sep 1, 2026

Complaint Summary

SEATS

Owner Narrative

While driving normally, not in an accident, the active head restraint system failed and slammed into my head. If there was traffic this would have likely caused an accident because it was unexpected, severe, and abrupt while leaving me disoriented and with a persistent headache. This is absolutely ridiculous and unsafe.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.

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