Complaint 2200732

Complaint Summary

ENGINE

Owner Narrative

The contact owns a 2019 BMW X7. The contact stated that while driving at an undisclosed speed, the engine overheated and the engine seized. The check engine warning light was illuminated. While attempting to restart the vehicle, the vehicle restarted with the power train warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed, and the failure reoccurred. The failure was a persistent failure. The contact stated that there was thick white smoke coming from the exhaust. The contact noticed a fuel odor on the interior and exterior of the vehicle. In addition, the RPM was elevated. The vehicle was towed to the dealer. The contact stated that the failure was a known failure with the vehicle. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under recall or warranty. The failure mileage was approximately 102,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.