Complaint 2169409

Complaint Summary

ENGINE

Owner Narrative

At 77,000 miles, my vehicle suffered a major failure where the #2 connecting rod and piston were destroyed, requiring a short block replacement. This repair was performed by Autonation West Subaru in Golden, Colorado and was covered under the SAS gold plan, certified pre-owned 7yr/100,00mi. warranty purchased with the vehicle. According to the technician's report at that time, the failure was so violent it cracked the engine block and contaminated the entire oiling system with metal shrapnel. A short 18,000 miles after receiving the vehicle back at 95,335 miles the clutch went out, needing to be replaced. Keep in mind that this clutch had recently been replaced at 35,757mi. by this same dealership who at the time charged me $900 even though I had just bought the car in July of 2021 with 22,000mi on it. Now, I am at 128,000 miles—only 50,000 miles after the dealership repair—and the engine has failed again. Fortunately, just as I was pulling up to my friend's house, it stalled with an engine code of p0171 present and several dash lights illuminated. And all I've gotten it to do is crank but not start, since early September. In October I had it towed to Subie Smith in Thornton, Colorado. Who did an inspection and compression test, reporting low compression in 2 of the 4 cylinders. And recommended a full engine replacement, either used or new. I don't have the means to afford an engine replacement now out of warranty.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.