Complaint 2146243
2019 BMW X7 • SEATS • incident Jun 20, 2023
Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint Summary
SEATS
Owner Narrative
My 2019 BMW X7 has developed a recurring headrest defect with the 3rd row passenger side seat that has proven impossible for your authorized dealership to repair. This defect substantially impacts the vehicle's use, safety, and value. Despite multiple repair attempts and at least spanning 5-6 months now in the last year, the issue remains completely unresolved.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.