Complaint 2109928
2020 RAM PROMASTER • POWER TRAIN • incident Jun 14, 2025
- Complaint ID
- 2109928
- Make
- RAM
- Model
- PROMASTER
- Model Year
- 2020
- Component
- POWER TRAIN
- Incident Date
- Jun 14, 2025
- Date Received
- Jul 14, 2025
- Data As Of
- Sep 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
The contact owns a 2020 Ram 1500 Promaster. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted. No warning lights were illuminated. The vehicle then returned to normal functionality. The local dealer was not contacted. The contact attempted a hard reset on the vehicle. The contact removed the battery cable, waited for several minutes, and then reinstated the battery cables. The contact stated that the failure persisted. Upon investigation, the contact discovered that the previous owner had received NHTSA Campaign Number: 23V301000 (POWER TRAIN). The vehicle was repaired under that recall. The manufacturer was made aware of the failure. The failure mileage was 64,315.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.