Complaint 2037060

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

The contact owns a 2019 BMW X7. The contact received notification of NHTSA Campaign Number: 24V576000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). The contact stated that while stopped at a traffic light with his son inside the vehicle, the vehicle STOP/START function activated and the engine shut off; however, when the light turned green the contact attempted to drive; however, the vehicle failed to restart or operate as intended. The contact stated that there was a message displayed that the engine and the starter had overheated. The contact stated that the vehicles behind had to go around the vehicle. The contact was concerned for the safety of his son and himself due to the failure. The local Police Department was contacted and arrived on the scene to control the flow of traffic. A tow truck arrived on the scene and towed the vehicle to a parking lot. The contact stated that the following day the vehicle was towed to a local dealer and the recall repair was performed; however, the vehicle was not diagnosed. The contact was informed that the replacement of the starter was an out-of-pocket expense. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage 85,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.