Complaint 2024641

Complaint Summary

FUEL SYSTEM, GASOLINE

Owner Narrative

The contact owns a 2015 GMC Terrain. The contact stated that while at a complete stop, the vehicle jerked and shut off. The check engine warning light was illuminated. The contact was able to restart the vehicle and continue driving. The contact stated that on several occasions, while the vehicle was jerking at a complete stop, the contact shifted to park(P) to prevent the vehicle from stalling. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the fuel pump was leaking fuel into the oil gasket. The mechanic replaced the mass air flow sensor, the oil gasket, the fuel pump, the catalytic converter, and the starter; however, the failure recurred while driving. The dealer was notified of the failure and informed the contact that the VIN was not included in an unknown related recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 127,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.