Complaint 1928981

Complaint Summary

AIR BAGS

Owner Narrative

The airbag (driver's side) was replaced in 2019 per a recall at a dealership in Columbia, MO. My wife and I have since moved to [XXX] . We took the car to a local mechanic (closer to our house) for basic work, such as an oil change/tire rotation. During the vehicle inspect, they said the airbag failed test (image attached). We got the work done (cost about $1,000). The dealership was not pleasant to work with and said the mechanic was "not Toyota certified" and "she should have drove to a Toyota dealership". The initial 2019 airbag replacement was under a 12-month warranty. This is the basic warranty for all repairs, which I understand. However, airbags are supposed to last longer than 4 years. The car was not in an accident. This is a either a faulty manufacturer/design. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.