Complaint 1888550
2020 DODGE DURANGO • POWER TRAIN • incident Apr 7, 2023
- Complaint ID
- 1888550
- Make
- DODGE
- Model
- DURANGO
- Model Year
- 2020
- Component
- POWER TRAIN
- Incident Date
- Apr 7, 2023
- Date Received
- Apr 18, 2023
- Data As Of
- Sep 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
The contact owns a 2020 Dodge Durango. The contact stated that while driving at various speeds, the "Service Shifter" message displayed on the instrument panel. The contact then stated that while driving at 65 MPH, several messages appeared on the instrument panel and the steering wheel became difficult to turn. The contact used excessive force to steer the vehicle off to the shoulder of the highway. The contact also stated that the vehicle failed to accelerate while depressing the accelerator pedal. Due to the failure, the vehicle was towed to the dealer where it was diagnosed with a defective shifter control module. The manufacturer was not notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was 29,980.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.