Complaint 1793294

Complaint Summary

SERVICE BRAKES, HYDRAULIC

Owner Narrative

The contact owns a 2008 Ford Fusion. The contact received a recall notification for NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic) however, the dealer informed the contact that the parts for the recall repair were not yet available. The contact stated that while driving at various speeds, the brake pedal was depressed and went all the way to the floorboard. The contact stated that the brake pedal hesitated to respond, causing a 6-8 feet stopping distance delay. There were no warning lights illuminated. The dealer was notified of the failure and informed the contact that she would be contacted once the parts were available. The contact received another recall notification from the manufacturer that the parts were available and she contacted the dealer. The dealer informed the contact that they would need to order the parts. The contact stated that the failure had been reoccurring while driving. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the parts were available. A case was opened. The failure mileage was unknown. VIN tool confirms parts not available.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.